Return & Refund Policy
Your satisfaction matters to us. If there’s an issue with your order, we’re here to help.
90-Day Return Policy
We offer a 90-day return policy from the date your order is delivered.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging at:
info@pawcentral.com
We’ll gladly offer a replacement or refund if approved.
Non-Returnable Items
For hygiene and safety reasons, used pet products may not be eligible for return unless defective or damaged upon arrival.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refund Processing
Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing and cannot be guaranteed for cancellation.
Chargebacks & Payment Disputes
We encourage customers to contact us directly before opening a payment dispute or chargeback. Our support team is committed to resolving issues quickly and fairly.
Unauthorized or fraudulent chargebacks may be disputed with supporting shipment and tracking documentation.
Contact Us
For any questions regarding your order, please contact:
info@pawcentral.com