Shipping Policy
At PawCentral, we’re committed to delivering your order as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly longer.
Shipping Times
Estimated delivery time:
- 7–10 business days for most orders within the United States.
Please note that shipping times are estimates and may vary depending on carrier delays, weather conditions, holidays, or high shipping volumes.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. PawCentral is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at info@pawcentral.com and we’ll work with the shipping carrier to help resolve the issue.
Delivered but Not Received
If tracking shows the package as delivered but you cannot locate it, please:
- Check with neighbors or household members
- Contact your local carrier
- Reach out to us within 7 days of delivery confirmation
We’ll do our best to assist you.